22+ years shaping user-centered design at the intersection of research, AI, and measurable business outcomes — leading global UX teams from first insight to shipped revenue.
I'm the Director of User Experience at RealPage in Frisco, Texas, leading global UX teams that turn complex enterprise problems into scalable, intuitive products.
My work lives at the intersection of research, AI, and business outcomes. Over the last decade at RealPage I've driven $99M+ in revenue impact through AI-led UX — from the company's first NLP-powered feature to a full AI suite and the overhaul of mobile facilities — while building the design culture and systems to sustain it.
I lead distributed teams across the US and India, and I pair design fluency with the business literacy to operate it: a STEM-designated Master of Design alongside an MBA, both from IIT. I'm also a 2025 A’ Design Award jury member for interface, interaction, and UX design.
Case studies span end-to-end product design — research, systems, and the craft to ship it.
Led the design of RealPage's AI suite — Voice Inspection, Auto Assign, Scheduler, Make Ready Optimizer, and agentic elements — alongside a full Mobile Facilities overhaul. Voice-driven, hands-free workflows that cut effort for on-site teams and helped drive $99M+ in AI-led revenue impact.
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An analytics UX overhaul that cut the time to locate property-investment data by 97% and lifted customer-outcome metrics 70.7% on average. With ProductX & DemandX, decision lag dropped from 60 days to 5 — a 91.7% reduction worth $11M.
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A storefront and integrated punch-out catalog projected to unlock $20M in recurring revenue at 1–3% per transaction — while cutting vendor search time by 63%.
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RealPage's first AI-powered feature. Natural-language vendor search that collapsed a 2-minute task to half a second — a 99.6% reduction — and set the template for the AI suite that followed.
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As Design Strategist for McGraw-Hill's game-based learning initiative, I framed the company's entry into educational gaming across PreK–5 — and made the build-vs-partner call that kept it out of a costly in-house studio. The recommendation was adopted and executed through studio partnerships.
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Owned UX strategy for HP ePrint across mobile, printer, web, and software. Removed redundant features through user-centered analysis and usability testing — saving millions in implementation and support — and re-architected flows to lift operational revenue.
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At Microsoft, managed UX for five Windows Office Mobile apps — Word, PowerPoint, Excel, SharePoint, and OneNote — coordinating across five PMs and multiple engineering teams. Uncovered key scenarios through lean research, and also led UX for Office Accounting and Office Live.
Read case studyConnecting user experience to business strategy — leading global teams, setting vision, and building data-driven design cultures across UX, product, and engineering.
Designing AI and analytics products that ship measurable revenue — from NLP search to agentic workflows and decision-support surfaces.
Mixed-methods research and service design that turn insight into prioritized direction — backed by design systems and accessibility from the start.
Director of User Experience · RealPageFrisco, TX. Lead global UX across AI, analytics, and platform — driving $99M+ in revenue impact, establishing the RAUL design system, and building a data-driven design culture across UX, product, and engineering.
User Experience Strategist · McGraw-HillColumbus, OH. Led a multidisciplinary team building SaaS web and mobile; influenced $2M of investment in next-gen experiences and saved $140K with in-house design frameworks and a unified visual language.
User Experience Lead · Hewlett PackardSingapore. Drove UX strategy for HP ePrint across mobile, printer, web, and software — representing UX at program-management level and removing redundant features to save millions in implementation and support.
User Experience Consultant · MicrosoftIndia. Managed UX for five Office Mobile apps (Word, PowerPoint, Excel, SharePoint, OneNote) plus Office Accounting and Office Live, coordinating across five PMs and multiple engineering teams.
User Experience Designer · Ebix (PlanetSoft)India. Built UI & UX for The Policy Processor, an enterprise insurance platform serving SAFECO, Sun Life, and Standard Life. Introduced rapid prototyping and evangelized user-centered design across the org.
I'm always glad to talk shop — UX leadership, AI in real-world workflows, or connecting design to business outcomes. Tell me what you're working on.